1. Check in 3pm and Check out 12pm
2. Early check in and late check-out are subject to availability
3. Late check out charges
   1. From 1pm to 3pm = rm100
   2. From 3pm to 6pm = rm200
   3. After 6pm = incur 1 night charge (normal room rate)
4. Any reservations will be automatically cancelled without prior notice if failure to show in the specified date. Booking will be held only until 4pm.
5. ALL SPECIAL REQUESTS ARE SUBJECT TO AVAILABILITY
6. No durian, mangoesteen and dragon fruit are allowed in the resort
7. No pets are allowed
8. No alcohol are allowed in the premise
9. Parking is strictly not allowed in the chalet area. Only park at the designated space provided by the resort.
10. No barbeque

Confirmations: Confirmations that are received by email or fax will be processed and confirmed by our reservation office within 24 hours. A reservation is considered provisional until the hotel confirms acceptance of the reservation. We confirm the reservation by email or fax, stating the reservation details.

Cancellations: Cancellations and changes must be done in writing (e.g. email or fax) or telephone. A confirmed reservation can be cancelled or changed until 3 full days prior scheduled arrival date. Reservations made less than 3 days prior to arrival can not be cancelled or changed.