Confirmations: Confirmations that are received by email or fax will be processed and confirmed by our reservation office within 24 hours. A reservation is considered provisional until the hotel confirms acceptance of the reservation. We confirm the reservation by email or fax, stating the reservation details.
Cancellations: Cancellations and changes must be done in writing (e.g. email or fax) or telephone. A confirmed reservation can be cancelled or changed until 3 full days prior scheduled arrival date. Reservations made less than 3 days prior to arrival can not be cancelled or changed.